7up7 Privacy Policy

1. Introduction

This Privacy Policy describes how 7up7 ("we", "us", or "our") collects, processes, stores, and protects personal information provided by users ("you" or "your") when accessing or using the services available at 7up7.pro. This policy applies to all players registered on our platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.

By registering an account or using any of our services — including cricket betting, live casino, slots, crash games such as Plinko and Limbo, and payment services via bKash, Nagad, Rocket, or Upay — you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

2. Information We Collect

We collect several categories of information depending on your interaction with our platform. The categories below outline what we collect, and the purpose for each is described in Section 3.

Account & Identity Information

• Full name and username as provided during registration
• Email address and mobile phone number
• Date of birth (to verify you are aged 21 or above)
• Copies of identity documents (National ID, passport, or driving licence) where KYC verification is required
• Residential address in Bangladesh where applicable

Financial & Transaction Information

• Deposit and withdrawal history including amounts in BDT (৳)
• Payment method details (bKash wallet number, Nagad account, Rocket account, Upay account, Visa or Mastercard last four digits)
• Bonus claims, wagering activity, and rollover records

Technical & Usage Information

• IP address, device type, operating system, and browser version
• Pages visited, session duration, game history, and click patterns on 7up7.pro
• Cookies and similar tracking technologies (see Section 5 for full details)

3. How We Use Your Information

7up7 uses the personal information collected from you strictly for the following lawful purposes:

• To create, verify, and manage your player account on 7up7.pro
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• To provide and improve our gaming services, including cricket betting, slots, live casino, and crash games
• To conduct age and identity verification to comply with responsible gaming requirements (21+ age restriction)
• To detect, prevent, and investigate fraudulent activity, money laundering, and security incidents
• To send you account notifications, transaction confirmations, and where you have opted in, promotional communications about bonuses and new games

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

4. Sharing of Information

7up7 does not sell, rent, or trade your personal information. However, we may share your data with trusted third parties in the following limited circumstances:

Service Providers

We share data with third-party service providers who assist us in operating the platform — including payment processors (bKash, Nagad, Rocket), game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), KYC verification services, and IT infrastructure partners. All such parties are contractually bound to process your data only on our instructions and to maintain appropriate security standards.

Legal Requirements

We may disclose your personal information where required to do so by applicable law or in response to a valid request from a competent authority. In such cases, we will notify you to the extent permitted by law.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the acquiring entity. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

7up7.pro uses cookies and similar tracking technologies to enhance your experience and to understand how our platform is used. We use three categories of cookies:

• Essential cookies: Required for the site to function correctly, including keeping your session active after login and enabling secure payment flows.
• Analytical cookies: Used to collect aggregate, anonymised data about how visitors navigate 7up7.pro, which pages are visited most frequently, and where errors occur, so we can improve the platform.
• Preference cookies: Store your language preference, notification settings, and other personalisation choices to deliver a consistent experience across sessions.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling essential cookies may impair certain features of 7up7.pro, including the ability to log in and place bets.

6. Data Security

We take the security of your personal information seriously. 7up7 implements industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, access controls limiting data access to authorised personnel only, and regular security audits of our platform.

Despite these measures, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at [email protected].

7. Data Retention

We retain your personal data for as long as your account remains active or as reasonably necessary to provide our services. Upon account closure, we will retain certain information for a period required to comply with our legal obligations, resolve disputes, and enforce our agreements — typically a minimum of five (5) years from the date of closure, in line with standard financial record-keeping requirements.

After the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

8. Your Rights

As a player on 7up7, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of Access: You may request a copy of all personal data we hold about you, free of charge.
• Right to Rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: Subject to our legal obligations, you may request deletion of your personal data from our systems.
• Right to Restrict Processing: You may request that we limit the way we use your personal data in certain circumstances.
• Right to Object: You may object to our processing of your personal data for direct marketing purposes at any time.

We will respond to all rights requests within 30 days. In complex cases, we may extend this to 60 days and will inform you accordingly.

9. Third-Party Services

7up7.pro may contain links to pages describing third-party game providers (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). These providers operate under their own privacy policies, which govern how they collect and process data generated during gameplay on their respective game engines.

7up7 is not responsible for the privacy practices of third-party game providers or payment partners. We encourage you to review the privacy policy of any third-party service you interact with through our platform.

10. Payment Data

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the transaction is processed by the respective payment provider. 7up7 does not store your full card numbers or full mobile banking PINs on our servers. We only retain the minimum transaction reference data required for accounting, dispute resolution, and fraud prevention purposes.

All payment-related communications between your device and our payment gateways are protected by SSL encryption. If you suspect any unauthorised transaction on your account, contact our support team immediately at [email protected] and we will investigate promptly.

11. Children's Privacy

7up7 does not knowingly collect personal information from individuals under the age of 21. Our platform is strictly intended for adults aged 21 years and above. If you are a parent or guardian and believe that a minor has provided us with personal information or has accessed our platform, please contact us immediately at [email protected]. Upon verification, we will promptly delete the minor's account and all associated personal data.

12. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or via a prominent notice on 7up7.pro prior to the change becoming effective. The date at the top of this page will always reflect the most recent update.

Your continued use of 7up7.pro following the posting of changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you should stop using our services and contact us to close your account.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7up7 handles your personal information, please reach out to our dedicated support team. We aim to respond to all privacy-related enquiries within 5 business days.